Reach out to us

Need help? Our support team is ready to assist with account-related issues, verification, technical concerns or general feedback. Reach out any time by live chat, email or phone and we’ll guide you through deposits, withdrawals, password resets and bonus queries. For faster service, have your account username and recent transaction details handy when you contact the team via the convenient communication channels below. You can upload documents securely in your account for KYC checks.

Department	Contact
Customer support	[email protected] (email) - live chat available in-site for quick help
General enquiries	[email protected] (email) - billing, account setup, corporate queries
Affiliate enquiries	[email protected] (email) - partner and affiliate programs
Phone	+1 604 273 4892 - phone support for account and payments
Working hours	Mon-Fri, 09:00-18:00 (email replies within 24 hours)

Email assistance

Email is the preferred way to contact us for detailed requests, account issues or when documents are needed. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant account information to avoid delays. We aim to respond promptly but complete answers may require attachments or verification.

Send us a message

Name

<label style="font-size:14px;color:#222;">  Email  <input type="email" name="email" placeholder="[email protected]" required style="width:100%;margin-top:6px;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;"/></label><label style="font-size:14px;color:#222;">  Message  <textarea name="message" rows="5" placeholder="How can we help?" required style="width:100%;margin-top:6px;padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="background:#0066cc;color:#fff;padding:10px 14px;border:none;border-radius:6px;font-size:15px;cursor:pointer;">  Send message</button><div style="font-size:12px;color:#666;margin-top:6px;">  Support aims to reply within 24-48 hours.</div>

Response Time

Support requests are usually processed promptly. Most inquiries receive a reply within one business day, though response times can vary during peak periods. More complex cases, such as account verification or withdrawal investigations, may take longer depending on their nature and require additional checks. We’ll keep you updated by email and in-account messages while your case is being reviewed.

Feedback

We value your feedback. Please share any suggestions or ideas for improving the website, we review every message carefully and use it to refine features, fix issues and improve the user experience. Your input helps shape promotions, payment options and site navigation. Thanks for taking a moment to tell us how we can make the site better for Canadian players.