Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect personal information when you use Freddy Vegas. We respect your privacy and want you to understand what data we handle, why we need it and how you can manage your information. This page applies to account holders and visitors using our casino services in Canada.
Types of data we collect
We collect different categories of information to run your account, process payments and keep play safe and fair. That includes personal data, technical data and transactional data gathered directly from you, from your use of our site and from third-party providers involved in delivering our services.
Personal data
Personal data may include your full name, date of birth, residential address, email address, phone number, username and password, and documents submitted for identity verification. Payment details supplied for deposits or withdrawals are collected when you transact. We only request information necessary to open and verify an account and to meet legal obligations.
Technical data
Technical data covers IP address, device and browser details, operating system, language settings, session identifiers and other diagnostics. We also collect usage information such as pages visited, search and filter activity, and basic behavioural data to help improve service performance and stability.
Transactional data
Transactional data includes deposit and withdrawal records, payment method information, bet and game history, bonus and promotion activity, and customer support interactions. This data helps us process payments, manage risk and provide accurate account statements.
How we use your information
We use information to create and manage your account, perform KYC checks, process deposits and withdrawals, verify identity, prevent fraud, and comply with legal obligations. We use transactional and gameplay data to detect suspicious activity and keep games fair. With your consent we may send promotional material; you can opt out at any time.
Data protection practices
We implement technical and organisational measures to protect data from unauthorised access, loss or misuse. These measures include encryption, access controls, secure storage and staff training. Only authorised personnel and contracted service providers who need access to perform their duties are granted access to personal data.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie preferences through your browser and via any cookie settings we provide. Disabling certain cookies may affect site functionality.
Information sharing and third parties
We share information with payment processors, verification services, game providers and other service partners that support our operations. We may also disclose data where required by law or to protect our rights. Third parties that receive personal data are required to protect it in line with applicable standards.
User rights
You have rights to access, correct and request deletion of your personal data, as well as to restrict or object to certain processing and to withdraw consent where processing is consent‑based. Some requests may be subject to verification and legal or operational limitations.
Access, correction and deletion of data
To access, update or request deletion of your data, use your account settings or contact our support team. We may require identity verification before fulfilling requests and may retain certain information as necessary to comply with legal, regulatory or fraud‑prevention obligations.
Privacy policy updates
We may update this policy from time to time. When changes are made we will post the revised version on this page and indicate the update date. Please review this policy periodically to stay informed about how we handle your information.
Contact us
If you have questions or wish to make a privacy request, contact [email protected]. We aim to respond to inquiries as promptly as possible.